Job

We like it when our employees have goals. What about you? Are you ready to grow with your challenges? We at MAHLE are a leading international supplier to the automotive industry. With our products for combustion engines and their peripherals as well as solutions for electric vehicles, we address all crucial issues related to the powertrain and air conditioning technology. Today, some 77.000 employees work on innovative products at 170 locations and 15 major development locations.Working together, we optimize existing technologies, develop new engineering concepts and set standards. By reducing fuel consumption and CO2 emissions, we are making an important contribution – for a better climate, with every second vehicle statistically.

Share professional know-how, develop ideas and take on responsibility. At MAHLE Aftermarket, Inc. in Olive Branch, Mississippi as

Customer Service Representative II

  • Interacts with customers regarding order placement, follow through, error issues. Responds to inquiries regarding the status of customer orders.
  • Directs customers to the correct source for non-customer service issues including but not limited to credit issues and technical support.
  • Expedites and communicates with assembly processing, Production Control, Shipping Department, Customer Care Centers, and Buyers to ensure adequate fill rates and shipment of orders.
  • Identifies problems and takes corrective action by communicating with co-workers and management.
  • Records or files copy of orders received according to received date if there is a paper copy.
  • Receives and inputs customer complaints.
  • Confers with production, sales, shipping, warehouse, or traffic to expedite or trace missing or delayed shipments.
  • Customer Service Rep II is required to follow departmental policies, procedures, and objectives. Participate in training and development programs designed for improved customer service.
  • Associates degree, technical school or equivalent work experience; proficient data entry skills with minimal errors.
  • Knowledge in Microsoft software products (Excel, Word), Lotus Notes, is essential.
  • Proficiency in AS400 and SAP is a plus.
  • Bilingual Spanish (Read, Write, and Speak).
  • Must possess knowledge of product lines, part numbers for automotive and diesel engines and how engine parts function within them. Use of catalogs to help customer find correct parts and sets.

We offer you excellent opportunities for growth and development, tailored specifically for you. We ensure this through regular meetings focused on feedback and a diverse training program. We value outstanding performance. That’s why our goal is to work with you on a long-term basis. We not only encourage you to reach your potential, we also offer performance-based pay and flexible working options for your different stages of life. Go your path – with us.

Click here for applying online.

Ms. Kendra Brown is available to answer any questions at kendra.brown@us.mahle.com.

EOE/AA including Veterans and Disabled

www.jobs.mahle.com

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