Job

We like it when our employees have goals. What about you? Are you ready to grow with your challenges? MAHLE is a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. With our product portfolio we address all the crucial issues relating to the powertrain and air conditioning technology—both for drives with combustion engines and for e-mobility. Today, some 78.000 employees work on innovative products at 170 production locations and 16 major development centers.

Share professional know-how, develop ideas and take on responsibility. At MAHLE Shared Services Poland Sp. z o.o. in Wrocław as

IT Service Desk Specialist with German language

Workplace: Wrocław

  • First Line of Support (Mail, Web, Call) for internal users with regards to their hardware and software related issues
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
  • Collaboration with various projects & stakeholders
  • Identify service improvement opportunities to key service management stakeholders
  • Further development and maintenance of existing knowledge database
  • Fluent German and communicative English
  • Proven experience in a Help Desk/Service Desk or Customer Service role
  • Basic skills in MS Windows + Office
  • Customer and result orientation
  • Teamwork, strong communication skills and flexibility
  • Ability to think logically to analyze, troubleshoot and resolve complex issues
  • Passion to learn new concepts, technologies and processes

We offer you excellent opportunities for growth and development, tailored specifically for you. We ensure this through regular meetings focused on feedback and a diverse training program. We value outstanding performance. That’s why our goal is to work with you on a long-term basis. We not only encourage you to reach your potential, we also offer performance-based pay and flexible working options for your different stages of life. Go your path – with us.

Click here for applying online.

Ms. Karolina Brzezinska is available to answer any questions at 0048 71 758-16 15.

www.jobs.mahle.com

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