Job

We like it when our employees have goals. What about you? Are you ready to grow with your challenges? MAHLE is a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. With our product portfolio we address all the crucial issues relating to the powertrain and air conditioning technology—both for drives with combustion engines and for e-mobility. Today, some 78.000 employees work on innovative products at 170 production locations and 16 major development centers.

Share professional know-how, develop ideas and take on responsibility. At MAHLE Aftermarket, Inc. in Farmington Hills, Michigan as

Technical Support Supervisor

  • Coordinate and build Service Provider network and contracts.
  • Support outside sales with customer, product and pricing information.
  • Support International sales with freight quotes and equipment information.
  • Maintain customer database and open accounts as approved by credit department.
  • Coordinate with shipping, receiving, product development, etc. to ensure customer deliveries and achieved on schedule.
  • Answer filter application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers
  • Conduct research on the web for new applications that are not currently listed in our application database
  • Convert requests from Consumers, Customer Service, Outside Salesforce and Manufacturing Facility
  • Use the Hotline for application assistance and competitor part number interchanges
  • Maintain knowledge of all private brand customers Within the position’s scope, contribute to completion of departmental objectives (technical, financial, quality)
  • Maintain awareness of, and meet, the requirements of the Company Quality System
  • Required to observe all safety rules and regulations. Must act safely and be responsible for the safety of others around work area
  • Lead department to deliver superior customer service and satisfaction
  • High School diploma or equivalent
  • Two years customer service or call center experience; preferably in the auto industry
  • General Automotive knowledge
  • Strong written and oral communications skills
  • Good customer service skills
  • Good PC skills: Microsoft Office software (i.e., Word, Excel and Access)
  • Ability to work occasional weekends

We offer you excellent opportunities for growth and development, tailored specifically for you. We ensure this through regular meetings focused on feedback and a diverse training program. We value outstanding performance. That’s why our goal is to work with you on a long-term basis. We not only encourage you to reach your potential, we also offer performance-based pay and flexible working options for your different stages of life. Go your path – with us.

Click here for applying online.

Mr. Richard Blasciuc is available to answer any questions at rick.blasciuc@us.mahle.com.

EOE/AA including Veterans and Disabled

www.jobs.mahle.com

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