Go further, faster and be #StrongerTogether! We are more successful together. This is why you have the opportunity to become a star in our team.

Our passion makes us a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. Our product portfolio addresses all crucial issues related to powertrain and air conditioning technology – both for e-mobility and vehicles with combustion engines. Today, more than 79,000 employees work on innovative products throughout 160 production locations and 16 major development centers. Our goal is to shape the mobility of tomorrow – let’s be #StrongerTogether. Join our team MAHLE.

Your Role & Responsibilities

  • The EUC Local Support Technician will be responsible for the day to day support of local Amherst and Lockport, NY facilities and act as IT Help Desk Field Service support for those issues cannot be resolved by the Shared Service Center.
  • Attends regular meetings with Local Support Team Lead and the other MAHLE IT Local Support Team members.
  • Reviews tickets on a daily basis for the locations he/she are responsible for.
  • Responsible for support of shop floor infrastructure.
  • Ensures all tickets that are assigned are resolved according to established SLA’s.
  • If there are incidents or requests that cannot be resolved by local support staff, these get escalated to the appropriate MAHLE IT Team.
  • Uses Company software distribution package for the setup and imaging of new PC’s.
  • Is responsible for the deployment, setup of new hardware.
  • Is responsible for new hire orientation to inform new employees on use of their new hardware and IT Support information.
  • Is responsible for the return or proper disposal of end of lease equipment.
  • Follows up on resolution progress with other 2nd and 3rd level IT members in NA on issues that have been escalated.
  • Meets with local site coordinator on a regular basis to help prioritize both incidents and requests so that the most critical issues are being worked on.
  • Is knowledgeable of MAHLE General IT Controls, insures that published guidelines and work instructions are being followed, and works with local support staff to insure needed evidence is being collected.
  • Keeps in contact with key individuals at the locations to keep abreast of any support issues or IT needs.
  • Verifies that all IT services at the location are running as designed. Any issues that impact a service are reported to the applicable IT staff.
  • Responds to the needs and questions of IT Customers concerning their access of resources on the network and the operation of various software programs.
  • Remains abreast of changes in user and system software and hardware requirements.
  • Ensures location backups are being done and applicable media is stored off site for disaster recovery needs.
  • Travel may be required to help on special projects.

Your Skills & Strengths

  • Minimum of an Associates Degree in related field and 5 or more years of related professional experience - Required
  • Bachelor's Degree - Preferred
  • Demonstrated experience providing Level 2 or above IT Trouble Ticket Support, Computer Builds, deploying VoIP Desk Phones, Mobile Phones and all peripheral devices - Required
  • Experience working with and supporting Virtual Networks (VPN) Remote Systems, and/or SCCM - Preferred
  • Server and/or Networking experience - is a plus
  • Knowledge and/or experience with iOS Mobile device set-up and support - Preferred
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public – Required
  • No Immigration Sponsorship Offered For This Position

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

Facts about the job

Entry level

Experienced hires


MAHLE Industries, Incorporated

Functional area


Functional area



MAHLE Industries, Incorporated


Jordan Taylor

Jordan Taylor

MAHLE Engine Components USA Inc.
Area of responsibility: Research and Development
Muskegeon, MI
Phone: +1 248 735 3610
e-Mail: jordan.taylor@us.mahle.com

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

Shape the future with us.

Innovation is the engine of our success

Striving to master new challenges and persistently searching for even better solutions are the foundation of our everyday work. A love for cars and automotive technology underscores everything we do. These are the factors that drive us to find even better solutions, that move our customers forward consistently and foster excitement.

Dual Group Strategy

Based on our Dual Group Strategy, we are strengthening our market position and tackling future trends. Our motivation is to optimize existing technology and to break new ground – having one goal in mind: Mobility should be efficient, environmentally friendly and comfortable. Integrated system solutions for electro-mobility are just one of our priority areas.

We look forward to welcoming you!

MAHLE offers you an attractive international working environment. Our work is characterised by collegiality, flat hierarchies and personal responsibility. Apply now and join our team!

I see MAHLE as a strong global player, where people ultimately matter. Here I have the freedom to contribute my own ideas and to break new ground - and I pass that on to my team. At MAHLE, the task, and not hierarchy, always takes priority.

Jonathan Dörflinger

More information

Here’s how to apply with us

It’s simple. Just submit your application online via the MAHLE recruiting portal, eMploy. This will outline how this works, and the next steps.

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